PayPal sets 2nd June as cut off date for refunds to customers of failed eBay seller - EBS international
by Stewart Carter
eBay has confirmed that the 2nd of June will be the cut-off date in deciding
which customers of the failed eBusiness Supplies International (EBS) may be
eligible for a refund from PayPal.
PayPal Australia managing director, Andrew Pipolo said in a statement
released to eCommerce Report yesterday that this would cover “the vast
majority of affected customers.”
Some 4,000 Australians are thought to have been affected by the failure of
EBS International, which was eBay Australia’s 7th largest seller.
eBay Australia too, has lost out, with EBS apparently owing eBay some
hundreds of thousands in seller’s fees and commissions.
Even so, the main focus of attention arising out of EBS collapse has been the
question of whether those who pre-paid EBS using PayPal would be eligible
for a refund.
Pipolo said immediately after news of the EBS collapse became public that
PayPal was not obliged to pay any refunds but would do so anyway.
However little has been heard from the company until yesterday and many
eBay customers have become very restless about the situation.
Some have been filling the inboxes of media outlets like eCommerce Report
with complaints about the situation.
They should be relieved that PayPal has now confirmed the following refund
arrangements and processes.
“Those who made a purchase from this seller on or after the 2nd of June 2008,
and either didn’t receive the goods or a refund from the company, will need to
contact customer service for details on how to file a claim, in order to be
considered for a credit” said Pipolo.
He also said that many affected customers for EBS have already have
already received a credit through PayPal.
Pipolo’s statement suggested that the delay in finalising refund arrangements
had been partly because there were few company records to work with.
EBS directors are believed to have disappeared just before the company went
belly up and Qld police are investigating.
Pipolo said that PayPal had to work back through both its own records and
those of the liquidator to identify customers who were adversely affected.
Around 2,500 of the 4,000 affected EBS customers are thought to have paid
using PayPal.
Pipolo said that EBS customers who didn’t use PayPal, and used direct credit
via Internet banking to pre-pay for their EBS orders should contact the
liquidator to have their name added to the list of creditors.
PayPal customer service can be contacted on 1800-073-263 Mon -Thur 8am -
6.30pm, and Fri - Sat 8am – 4pm (AEST)
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